With so many goods and services flooding the market these days service is one way to stand out. How do you serve your customers? When you serve your clients and customers do they feel cared for?
If you do not know how to deal with humans then you will have a big problem with your client relations. With a background in international relations, I learned that it all boils down to Humans. And so it is in business also. Human emotions cannot be ruled out of business and so they must be effectively Harnessed as a means to achieving business goals. Customer Emotions are delicate and so we need to be very careful how we treat each customer because each is different.
How do you and your staff treat customer complaints? Do you treat it with care and empathy or do you react indifferently. Are you Proactive or Reactive when it comes to customer complaints? Do you listen to reply or argue or do you listen to learn and to help? When reports of displeasure are made by clients ,the way it is handled can either help your Image or damage it. And trust me, one angry customer can talk to as many that care to listen about how badly he or she has been treated by you.
Treat all your customers with care.Always be Professional. A complaint, if well handled, can lead to a sale.
No comments:
Post a Comment